Mostafa-81809

Summary/Objective
Current Summary: "I am a highly motivated and progress-focused business operation manager with a long-standing background in this industry. Throughout the course of my career, I have perfected my operation management and business planning abilities. I am a capable and consistent problem solver skilled at prioritizing and managing projects with proficiency."
Evaluation: The summary is strong and clearly highlights motivation, focus, and relevant skills in business operation management and problem-solving. It also mentions a long-standing background in the industry.
Suggestion: Consider specifying career goals and how the candidate plans to contribute to the prospective employer. Highlighting specific achievements can also add impact.
Work Experience
E-commerce Specialist, Emdadx (Aug 2022 – Present)

Responsible for master data of food and beverage.
Coordinated with marketing teams to monitor customer engagement metrics.
Supported the commercial team for early go-live of important SKUs.
Provided content translation between English and Arabic.
Produced accurate and timely reports for sales and senior management.
Analyzed customer and purchase data to maximize opportunities.
Handled daily operational activities and requests from various business units.
Listed new products, uploaded photos, and created content with the marketing team.
Optimized customer purchase behavior through cross-selling, up-selling, and related products.
Operations & Project Manager, Vidukation | Papersmore (Oct 2022 – Aug 2023)

Worked on educational websites focused on stationery and teachers’ materials.
Monitored customer purchasing journeys and handled operational processes.
Expanded catalogs with school accessories and electronic accessories.
Managed supply chain and logistics between warehouses and suppliers.
Analyzed sales and operational reports in conjunction with marketing campaigns.
Optimized organic SEO for SKUs and websites.
Marketing Content & E-commerce Specialist, Capiter (Oct 2021 – Oct 2022)

Managed master data of electronics vertical.
Monitored customer engagement metrics.
Created and monitored verticals for brand catalogs.
Provided content translation between English and Arabic.
Produced timely reports for sales directors and senior management.
Analyzed customer and purchase data to maximize opportunities.
Worked closely with content, marketing, order management, and warehouse teams.
Marketing & Sales Operations Specialist, Games2Egypt (Aug 2020 – Dec 2021)

Led a team of customer service associates.
Set sales goals and led weekly discussions.
Trained new associates through various methods.
Communicated directly with customers to ensure a pleasant shopping experience.
Worked with store supervisors to train new associates.
Customer Service Lead, Games2Egypt (Apr 2020 – Jul 2020)

Led a staff of over 10 personnel.
Supervised operations such as account management and customer service.
Built long-term customer relationships.
Managed conflicts and provided solutions.
Branch Manager, Games2Egypt (Jul 2015 – Sep 2015)

Led a branch of Games2Egypt.
Supervised staff and operations.
Managed customer relationships and conflicts.
Educational Background
MBA in Project Management: Arab Academy for Science and Technology, Egypt (2023 – Present)
Bachelor of Business Administration in Marketing: Arab Academy for Science and Technology, Egypt (2014 - 2018)
Digital Marketing Certificate: Google Academy (2021)
Diploma in Social Media Management and SEO: Reach Out Academy, Egypt (2016)
Skills
Personal Skills:
Negotiation
Presentation
Leadership
Technical Skills:
MS Excel
MS Word
MS PowerPoint
Salesforce
Odoo
Magento 2.0
WordPress
Ecwid
Sketchbook Pro
Photoshop
Language:
Arabic: Native
English: Fluent
Achievements/Awards
Not specifically listed.
Publications/Presentations
None listed.
Professional Memberships/Affiliations
None listed.
Career Progression
Steady Progression: The candidate has shown consistent career growth from customer service roles to managerial positions, indicating a clear career trajectory.
Diverse Experience: Gained experience in various fields, including e-commerce, project management, marketing, and customer service.
Consistency and Accuracy
Consistency: The CV maintains a consistent format, detailing work experience and education chronologically.
Accuracy: The information provided is clear and accurate, though some job roles could benefit from more detailed descriptions of responsibilities and achievements.
Strengths
Technical Proficiency: Strong skills in various business and e-commerce platforms and tools.
Management Experience: Demonstrated leadership and project management abilities.
Analytical Skills: Proven ability to analyze data and make strategic decisions.
Language Skills: Fluent in both Arabic and English.
Areas for Improvement
Detail Orientation: Provide more detailed descriptions of specific responsibilities and achievements in each job role.
Professional Memberships: Consider joining relevant professional organizations to enhance credibility.
Publications: Engage in research or publish articles related to e-commerce and project management to bolster the profile.
Objective: Add a specific career objective to clarify career goals and direction.
Soft Skills
Negotiation: Skilled in negotiating with clients and suppliers.
Presentation: Strong presentation skills, essential for client interactions and internal meetings.
Leadership: Proven leadership skills through various managerial roles.
Customer Service: Excellent customer service and relationship-building skills.
Problem-Solving: Capable and consistent problem solver.
Professional Summary
Professional Summary:
Mostafa Hashem is a highly motivated and progress-focused E-commerce and Category Manager with extensive experience in business operations, project management, and marketing. Holding an MBA in Project Management from the Arab Academy for Science and Technology and a Bachelor's degree in Business Administration with a focus on Marketing, he possesses strong technical and analytical skills. Mostafa has a proven track record of optimizing customer engagement, managing supply chains, and driving sales through strategic planning and data analysis. His expertise in various e-commerce platforms, including Salesforce, Magento, and WordPress, coupled with his proficiency in tools like MS Excel and Photoshop, allows him to deliver high-quality results. Fluent in Arabic and English, Mostafa excels in negotiation, presentation, and leadership, making him an asset in fast-paced and dynamic environments. He is now seeking new challenges to leverage his skills and contribute to the success of innovative e-commerce projects.