andro-09796

Summary/Objective
Current: The CV does not include a distinct summary or objective. However, the work experience and personal skills sections suggest Andrew is a customer service professional with experience in cashiering and senior receptionist roles.
Assessment: Adding a summary or objective at the beginning of the CV would provide a clearer overview of Andrew’s career goals and professional identity, highlighting his strengths and career aspirations.
Work Experience
Cashier, Hurghada Airport (May 2018 - Mar 2020)
Company: SSP The Food Travel Experts
Senior Receptionist, Alborg Labs, Hurghada (Jan 2021 - Present)
Assessment: The work experience section is brief and would benefit from more detailed descriptions of roles, responsibilities, and achievements. This would help potential employers understand the scope of his work and his contributions.
Educational Background
Qualification: Bachelor’s of Social Work

Institution: The High Institute for Social Work, Sohag, Egypt

Graduation Date: July 2016

Graduation Grade: Good

Assessment: The educational background is appropriate for a career in social work and customer service, providing a solid foundation in interpersonal and communication skills.

Skills
Computer Skills:
Very good in Office (Word, Excel)
Computer skills (Windows installation, software cleaning, computer troubleshooting)
Personal Skills:
Very good at customer care
Very good learner and troubleshooter
Ambitious, creative, and possesses excellent presentation skills
Strategic planning
High communication skills and self-confidence
Self-studying and self-starting ability
Assessment: The skills listed are relevant and demonstrate a range of technical and personal competencies. However, organizing these into distinct categories for technical and personal skills would improve readability.
Achievements/Awards
Assessment: This section is missing. Including any awards or notable achievements would strengthen the CV.
Publications/Presentations
Assessment: This section is missing. If there are any relevant publications or presentations, they should be included.
Professional Memberships/Affiliations
Assessment: This section is missing. Membership in professional organizations can add credibility and show engagement with the industry.
Career Progression
Assessment: The CV indicates a progression from cashier to senior receptionist, showing a move towards more responsibility in customer service roles. More details on specific advancements or responsibilities in each role would highlight career progression more clearly.
Consistency and Accuracy
Assessment: The CV contains minor formatting issues and inconsistencies, such as missing punctuation and incomplete information (e.g., “Office” should be capitalized consistently, "very good in office (word, exce)"). Ensuring the document is free from errors is essential for a professional presentation.
Strengths
Assessment: Key strengths include experience in customer service, strong communication skills, technical proficiency in office software, and a proactive, self-starting attitude.
Areas for Improvement
Assessment: The CV would benefit from the following improvements:
Adding a professional summary or objective.
Providing more detailed descriptions of roles and achievements.
Correcting formatting and typographical errors.
Including sections on achievements, publications, and professional memberships.
Soft Skills
Assessment: Soft skills such as customer care, learning and troubleshooting, communication, and self-confidence are well-covered. Including examples of how these skills were applied in professional settings would be beneficial.
Professional Summary
Andrew Munier Younan is a dedicated and proactive customer service professional with a Bachelor's degree in Social Work from The High Institute for Social Work, Sohag, Egypt. With experience as a cashier at Hurghada Airport and currently serving as a senior receptionist at Alborg Labs, Andrew has honed his skills in customer care, strategic planning, and communication. He is proficient in office software and computer troubleshooting, demonstrating strong technical abilities alongside his interpersonal skills. To further enhance his CV, Andrew should consider adding a professional summary, detailing specific achievements, correcting minor errors, and including sections on awards, publications, and professional memberships.