73833-Zakaria

Summary/Objective:
Zakaria Abo-Talib is a Customer service-focused Technical Support Specialist with 4 years of experience in help desk environments. He is highly skilled in systems analysis, diagnostics, troubleshooting, and conflict resolution. Zakaria demonstrates excellent organizational and problem-solving abilities and works effectively in team environments.

Work Experience:

NTRA Complain Team Professional (Oct 2019 - Present): Maintained exceptional customer service, assisted team members, and provided support and solutions to customer queries related to complaints.
Call Center Agent (Aug 2018 - Oct 2019): Answered incoming calls from customers, maintained updated knowledge of company products and services, and provided customer support solutions.
Data Entry Agent (Jan 2018 - Aug 2018): Compiled, verified accuracy, and sorted information for computer entry.
Educational Background:

Bachelor of Hebrew Language and Literature, Faculty of Arts, Cairo University (2011 - 2016).
Completed an English Course at SYE Centre.
Obtained an Educational Diploma from Faiom University.
Skills:

Proficient in PC keyboarding skills, advanced browser knowledge, and basic Microsoft Office (Outlook, Word, Excel).
Strong attention to detail, patience, excellent listening and questioning skills, and ability to interact confidently with clients.
Excellent problem-solving, analytical, and communication skills.
Ability to multitask and manage several ongoing tasks and priorities.
Achievements/Awards:
No specific achievements or awards mentioned.

Publications/Presentations:
None mentioned.

Professional Memberships/Affiliations:
No professional memberships or affiliations listed.

Career Progression:
Zakaria has shown progression from a Data Entry Agent to a Call Center Agent and currently as a member of the NTRA Complain Team, demonstrating growth and experience in customer service roles.

Consistency and Accuracy:
The CV appears consistent and accurate, providing clear information about Zakaria's work experience, education, and skills.

Strengths:
Zakaria demonstrates strengths in customer service, technical support, problem-solving, and communication skills.

Areas for Improvement:
Providing specific achievements, certifications, or professional memberships could enhance the CV and showcase Zakaria's accomplishments and ongoing professional development.

Soft Skills:
Zakaria may possess soft skills such as teamwork, adaptability, and time management, which are valuable in customer service roles but not explicitly mentioned in the CV.

Professional Summary:
Zakaria Abo-Talib is an experienced Technical Support Specialist with a strong background in customer service and help desk environments. With demonstrated skills in systems analysis, diagnostics, and troubleshooting, Zakaria excels in providing excellent service and support to customers. His organizational abilities, problem-solving skills, and effective communication make him a valuable asset in any team environment. Zakaria's commitment to maintaining superior customer service and resolving issues efficiently positions him as a reliable and dedicated professional in the field.