11221-hala

Summary/Objective:
Hala Hafez Hussein is seeking a challenging opportunity as an office administration or office manager to further develop her career and contribute to the success of the company.

Work Experience:

Call Center Agent at BriMore (June 2021 – Present): Handling customer calls, explaining promotions, and ensuring high customer satisfaction.
System Manager, Office Manager at Remax Hassan Allam Asset & Property Services (Dec. 2018-Dec. 2020): Overseeing office operations, managing staff, implementing office policies, and achieving financial objectives.
Customer Service Team Leader at OSN (Sep. 2017- Dec. 2017): Supervising customer service operations, providing guidance to staff, recruiting, and monitoring performance.
Customer Service Agent at OSN (Oct. 2015- Sep. 2017) and Mobinil (Jan. 2009-Dec. 2010): Handling customer calls, explaining promotions, and ensuring high customer satisfaction.
Educational Background:
Bachelor of Commerce from Ain Shams University, specializing in accounting, obtained in 2019.

Skills:

Supply Management
Informing Others
Tracking Budget Expenses
Delegation
Staffing
Managing Processes
Supervision
Developing Standards
Promoting Process Improvement
Inventory Control
Reporting Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Basic Hardware Knowledge
Fluent in Arabic and English
Excellent Communication Skills
Hardworking and Reliable
Fast Learner
Strong Planning and Organizational Abilities
Achievements/Awards:
No specific achievements or awards mentioned.

Publications/Presentations:
No publications or presentations mentioned.

Professional Memberships/Affiliations:
No professional memberships or affiliations mentioned.

Career Progression:
Hala has progressed from customer service roles to managerial positions, demonstrating her ability to take on increasing levels of responsibility.

Consistency and Accuracy:
The CV provides a detailed overview of Hala's work experience, educational background, and skills. However, there are some minor grammatical errors that could be improved for better consistency and accuracy.

Strengths:
Hala exhibits strengths in office administration, customer service management, and team leadership. Her proficiency in Microsoft Office and communication skills are notable assets.

Areas for Improvement:

Hala could consider adding more quantifiable achievements or results to highlight her contributions in previous roles.
Improving grammar and formatting would enhance the overall professionalism of the CV.
Soft Skills:
Hala demonstrates strong interpersonal skills, adaptability, and a positive attitude. Her ability to work under pressure and effectively communicate with different stakeholders is evident.

Professional Summary:
Hala Hafez Hussein is a dedicated professional with extensive experience in office administration, customer service management, and team leadership. With a Bachelor of Commerce degree from Ain Shams University, she possesses a strong foundation in business and administrative skills. Hala's proficiency in Microsoft Office, excellent communication abilities, and strong work ethic make her a valuable asset to any organization. Moving forward, she could enhance her CV by adding more quantifiable achievements and improving grammar and formatting.